FAQ's

2GoCloud is a Universal Mobile Access approach using an Enterprise Applications Mobility Layer technology - which means that it is intended to be used in conjunction with enterprise applications such as ERP, CRM, HCM, SCM etc. As well as with Business Intelligence and Analytics applications and provides a “layer” to sit on top of the existing applications enabling them to be used with a wide range of devices including mobiles.

There is a substantial list of enterprise applications which we have already worked with – including those from the major vendors such as SAP, Oracle and Microsoft as well as some specific vendors such as ServiceNow, Remedy and Workday – so we may already have all the information we need to connect to your enterprise applications. The full list can be accessed here.

Very! You need to understand one fundamental point about the 2GoCloud approach, which is “there is no data on the device”!

What this means is that the 2Go client does not allow a user to store anything locally on the device – or even to local storage connected to the device – as everything is stored back on the company’s central servers.

The communications between the remote 2Go servers and the 2Go app on your device are fully encrypted to Federal Information Processing Standard 140.2 (otherwise known as FIPS140.2) and as such are equivalent to the security in your mobile banking app.

When you further understand that what is being communicated is a seemingly random sequence of pixels with no reference point contained within the stream, you’ll appreciate just how secure this system is!

Absolutely Not! The whole approach of 2Go is to provide you with an unobtrusive but an intuitive means of navigating around the applications you use every day, including an easy to use system to create and manage your own list of favourite applications. I can reassure you that you’ll be up and running in moments as if you’ve used 2GoCloud forever!

Absolutely not! 2GoCloud presents you with the familiar user interface of your applications in full-screen mode on the mobile device of your choice and automatically adjusts for the resolution of the device. If you need a better view, then you can “pinch and zoom” to allow you to zoom in as close as you like or “spread and zoom” to enable you to zoom out back to the maximum resolution, effortlessly.

However, these are just some of the over 100 custom gestures built into the 2Go user interface and as you gain more experience in using some of these gestures you should find that you’ll get a lot more done in the same amount of time!

The keyboard processing feature allows for the use of multiple keyboards, allowing users to effortlessly switch between different language layouts when necessary—though it's admittedly a rare need! It's important to highlight that this functionality isn't limited to standard keyboard layouts; it can be customized, such as configuring it to display only six large keys labeled 1 through 6 on the screen. These keys can then be programmed to send specific code sequences to an underlying application.

With the rise in the functionality of the voice recognition systems built into today’s modern mobile devices such as Apple’s Siri or Android’s Voice, it is now practical to talk directly into your enterprise applications!

The approach used leverages the voice recognition engine built into your mobile device to pass converted text from the voice recognition system via the 2GoCloud encryption system to the very heart of your applications. Ideal for those field workers who often have both hands in use already and who want to capture notes directly into their ERP system for example.