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Traditional VDI platforms such as Citrix were designed for office environments with stable fibre connections. They attempt to stream a full “Gold Image” of the Windows desktop at all times. That desktop is roughly one million pixels, refreshed continuously, even when the user only interacts with a small part of the screen.

Utilities organisations face unique challenges when it comes to mobilising their workforce. Field engineers need instant access to multiple applications—whether SaaS-enabled or legacy “thick client” systems—while compliance teams must ensure that sensitive operational data remains protected. Traditional mobile apps often fall short, either by storing data locally on devices or requiring costly redevelopment of existing systems.